Shipping policy

Order Processing & Dispatch Times

  • Monday to Friday (Before 14:00): Orders placed before 14:00 EST are dispatched on the same business day, where possible.
  • Friday (After 14:00) & Weekends: Orders placed after 14:00 on Friday or during the weekend are dispatched on Monday.
  • US National Holidays, as observed by USPS: Orders are not dispatched on these days and will be processed on the next business day.

US Delivery Options

  • We are the official home of AV Edge USA. We currently only ship to customers-based in the United States.
  • Free US Shipping (USPS Tracked Ground Service): Generally delivered within 2 to 5 business days.

Order Changes & Cancellations

Need to update your delivery address, size, or items before we ship?

Contact: Email info@us.theavedge.com before 14:00 EST (Monday to Friday) so our team can adjust your order before dispatch.

Tracking Your Order & Managing Delivery

You can view your current order status and USPS tracking information anytime in your account at accountus.theavedge.com/orders.

How to access detailed USPS tracking or update options:

  1. Log in to your account and click your delivery tracking link.
  2. On the tracking page, click "Get more details" to view the full tracking history.
  3. Depending on your parcel’s progress, you may see an option to "Update delivery options" (e.g., safe place, redelivery, or local pickup).

International Orders & Global Distributors

  • Local Resellers: Looking for international delivery in Belgium, Germany, Ireland, The Netherlands, or the UK? Please find details of your local reseller at Where to Buy.
  • Join Our Global Network: We are actively expanding our global presence. If you are interested in launching AV Edge products in your country, or if you would like to recommend a local business, explore our Reseller Program.